Hi, I’ve been trying to fix this issue and it is not, I uninstalled everything and installed it again. nothing.
The duplicate files working on my other computer perfectly ( same Specs )
or even a new file will do the same issue
I attached the video Recorded Video
can you please tell me a solution?
D5 Render Version: The Latest version
Sketchup 2023 and live sync latest version
Graphics Card: 3070
Driver Version: The latest version
Hi mate, do you have any encryption software? Where do you save the files? local or server? If the things above are okay, please send the log files to us for troubleshooting.
support@d5techs.com
How to collect log files:
D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
It is a company laptop There is a " Sophos endpoint agent "
The file on the video was on the desktop, the other file was on the D: drive
there is no encryption software.
though Yesterday I opened a file from an external hard drive and it was working normally.
here are the log files hope you can help.
zziplog.zip (2.1 MB)
Does the other computer also use the “Sophos endpoint agent”?
same software and the same licensee
Is it OK to import? Still empty like syncing?
I have reported the bug,we will fix it ASAP, sorry for the inconvenience.
no importing a SKP file into D5 is working fine , i have only issue with sync as the video i sent.
Sure, thank you for your details, will tell you if there is any feedback.