Sketchup file is loaded but scenes are empty. 3d view is empty

D5 Render Version: 1.9
Graphics Card: RTX 3080
Driver Version: 471.11
Issue Description:
SKETCHUP FILE IS LOADED BUT SCENES ARE EMPTY. 3D VIEW IS EMPTY. It’s all gray… Initially, before doing something else and just to be safe, I usually “SAVE AS” the project but when I did that, the old file and new files became empty… It is really frustrating since it happens to most of my projects in D5! I save my files in a NAS drive whice requires internet, when my internet got lost as I was saving, this happened.

Please help, I don’t want to assign materials over and over again. please.

Screenshots/Videos Description:

Steps to Reproduce (optional):

Hi jecojara,

We do not support files to be stored in NAS drive, or other online sharing space. Since we need to build a link between the file stored place and the local d5_immerse folder, and if you put the file in a NAS drive, we may lose the texture/model due to permission/transfer issues.

I am not sure whether you could retrieve the files after opening the NAS drive again. Please save it on a local place then see the result.

Sorry for the inconvenience and we will optimize this kind of operation in the future.