D5 Render Version: 2022
Graphics Card: Interl R UHD Graphics 31.6 GB
Driver Version: 30.0.101.1338
Issue Description: when i hit play to launch D5 from inside revit 2021 plug in converter, it gives me an error. Unknown Issue. Please Contact Us
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hi ejoeb7,
Thank you for posting here, and from the information you posted, I think the issue cause is that your Graphics Card is “Intel R UHD Graphics”, which cannot run D5 Render.
If you have other GPU on your computer which supports ray tracing, you may need to switch to it to run D5.
If we misunderstand your meaning, feel free to let us know. By the way, have you opened D5 Render itself (not with the plugin) on your computer successfully?
Best regards,
Oliver
