just resetted my laptop because it has been laggy and there were plenty of files on my C drive and now whenever i try to login into my d5 render edu account it doesnt login and says please login in with your edu account on the bound device while its literally the same device just with a resetted windows
Hello mate, have you changed the hardware of your computer? When did you bind the edu license to your computer?
Nope
Havent changed anything literally just resetted my laptop.
Got my edu license binded a month ago
Hi mate,
Did you double-click normally to open D5 or did you open it as administrator?
If you can confirm that you have not changed the device and have not changed the hardware of that device (including adding HDD), you can send your logs to us (support@d5techs.com). Please attach a link to this post. You can refer to this post to learn how to collect logs: D5 Support Tool We will examine your logs in detail.
1 Like
Tried running it as admin and it logged in
Thank you so much ryan
I recently reinstalled Windows and tried to log back into D5 edu, but I’m getting an error and can’t log in. I haven’t changed any of the hardware on my computer. Please help me log in again. My edu email address is “26a4052931@hvnh.edu.vn”.
Hi @26a4052931
What version of D5 are you using? In D5 Render 3.0, you can unbind your device directly from your MySpace page.
Please log in to your Launcher, click on your email, open your My Space page, and unbind the previous device entry. You can then log in again to your current setup.
When you use the “Unbind” function, your account automatically reverts to the D5 Community Version. To restore your student license on your device, please reapply using your EDU email.
Please also note that device unbinding is limited to once per year, so kindly proceed with caution before confirming the unbind.