D5 Render Version: 3.1
Graphics Card: RTX 3080 ti
Driver Version: 596.36
Issue Description:
Hello,
I hope you’re doing well. I’m writing to report a serious issue I’ve been experiencing with D5 Render over the past two days (yesterday and today).
My login keeps dropping repeatedly and without warning, forcing me to log in again multiple times throughout the day — including during renders, which causes the watermark to appear on the rendered image. This is very frustrating. This has significantly disrupted my workflow and is putting my project deadlines at risk, as I rely on the software daily for my work.
I would like to ask that this issue be resolved with urgency, as it is directly affecting my productivity and my ability to deliver projects on time.
I would also like to add that, as a user from Brazil, I pay for my subscription in US dollars, which makes the cost considerably high given the local economic reality. Considering this investment, I believe it’s fair to expect a stable and reliable service.
Please let me know what steps can be taken to fix this problem as soon as possible. I’m available to provide any additional information or logs that may help you diagnose the issue.
Thank you for your attention, and I look forward to your prompt response.