Hi… i would like to renew my D5 subscribtion… but i think the page where u need to pay is bugged?? i dont see any price and cant choose payment method
D5 Render Version:
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Issue Description:
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Steps to Reproduce (optional):
Leah_Li
September 9, 2024, 2:31am
2
Hello @origyn.office
Sorry for running into this.
If you try to refresh it or change a different browser, does the page load after a few seconds? I just tried it at my place and it comes on after a few seconds.
Link: Pricing | D5 Render
If the problem persists, please let me know.
i’ve been tried that and doesnt work… i tried in different browser, pc, and also wifi connection its all the same, even if i open it in my tab it didnt comes up even if im witing several minute
Leah_Li
September 9, 2024, 4:29am
4
Hi,
sorry, please tell me your current location (country). It would be more helpful if you could record a screen for me.
Have you also tried different networks or hotspots?
We will check it further with more information. Thank you.
Hi… im Nico from Origyn… this is my personal account…
the office account have message limit right now,
btw, i tried to use VPN to make to the payment page, and it works… i think it’s a regional problem (?) is it save if i pay it with VPN?
Leah_Li
September 9, 2024, 6:15am
6
Hi Nico
Thanks for the trying and updates.
I’ll confirm this with the team and get back to you asap. If you switch off the VPN now, everything will not work again, right?
Leah_Li
September 9, 2024, 9:24am
9
Hi Nico @nicofirmansyah1 @origyn.office
Our backend team has tried to fix this issue, could you please try again to check the result?
Thank you for your ongoing patience and cooperation.
Cheers
Hi… it works, thanks for u and team
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