Renew license

Hi… i would like to renew my D5 subscribtion… but i think the page where u need to pay is bugged?? i dont see any price and cant choose payment method


D5 Render Version:
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Issue Description:
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Steps to Reproduce (optional):

Hello @origyn.office

Sorry for running into this.
If you try to refresh it or change a different browser, does the page load after a few seconds? I just tried it at my place and it comes on after a few seconds.

Link: Pricing | D5 Render
0909-01

If the problem persists, please let me know.

i’ve been tried that and doesnt work… i tried in different browser, pc, and also wifi connection its all the same, even if i open it in my tab :frowning: it didnt comes up even if im witing several minute

Hi,

sorry, please tell me your current location (country). It would be more helpful if you could record a screen for me. :pray:

Have you also tried different networks or hotspots?

We will check it further with more information. Thank you.

Hi… im Nico from Origyn… this is my personal account…

the office account have message limit right now,

btw, i tried to use VPN to make to the payment page, and it works… i think it’s a regional problem (?) is it save if i pay it with VPN?

Hi Nico

Thanks for the trying and updates.

I’ll confirm this with the team and get back to you asap. :pray: If you switch off the VPN now, everything will not work again, right?

yes. i already try that

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Hi Nico @nicofirmansyah1 @origyn.office

Our backend team has tried to fix this issue, could you please try again to check the result?

Thank you for your ongoing patience and cooperation.

Cheers

Hi… it works, thanks for u and team :wink:

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