RANDOM MISSING WORK after 2weeks?! WTH!? 😡

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1

Oh well,

Major issue upcoming.

So I have been working on a landscape park for the past 2 weeks now. I have almost finished with the entire park design placing of assets, making of clips, final scenes with lighting and everything needed.
Suddenly all the people and assets i had placed in the file has gone missing.

I wish i could share the file or files for you to check but sorry cant due to security reasons but without disclosing of the design let me try with help of screenshots.

The whole work in an entire stretch of the model has gone kaput. And in multiple files. Like even in the files i had copied on other neighboring systems to put rendered out so that i could be able to finish the project sooner.

Some questions?!

  1. Is D5 somehow keeping a limit on the number of Assets used in a free version?!
  2. Is D5 regulating the aspect of rendering? Not allowing users to share the file? To be able use it on other systems to render other clips so as to shorten the length of time to meet deadlines? Has it got something to do with free versions?!
    3. Is D5 sharing information of the files elsewhere in the system apart from the folders i am saving in because if thats the case how come all the files get corrupt together even in other peoples computers as well?? Is it online based?! If so it would explain the limiting of assets used in models?!

In the image I am sharing one whole area of the shrubs and people have vanished?! and they not there in any file. That was 2days worth of work so to speak. I had religiously put all the people in the Layer as well as groups because the file size of the project is approx 7GB and 1km-1.5km stretch of park development.

Issue d5
Issue d51908×1070 807 KB

I can’t begin to explain to you the frustration, but all the work done in one part of the design has just vanished into thin air. I dont have patience to redo the entire work now. ill make do with what i have as i have a deadline on monday. Being said that WHY HAS IT HAPPENED?!

The assets are not even used in brushes. They were placed each one by one as elements. As i have had issues with using the brush option before also in previous versions of the program.

How can work just completely vanished?! And not in just 1 file. Like in all my previous files and in shared files from who I made my videos last night to render from?! I have like 4files and all of them have worked done vanished.

:rage: Did it have something to do with my reloading the base design file?
:rage: Did it vanish becos of miss-placed locations? cos i cant seem to find them placed anywhere on the map at all.
:rage:
I dont know what to do or what to say now?! :rage: :rage: :rage:

d5 issue_2
d5 issue_21908×1070 2.68 MB

This above image u can see the people and shrubs missing. Im lucky i got the rendered clip out before this happened to me. But as a procedural work flow situation is isnt good. People shouldnt loose data like this.

:rage: Ooooo another issue:
While Updating an entrance gateway design of which i had 3 options. I updated the sketchup model B on the D5 file “A” (thinking i can just use the previous materials etc of file A). As working and fixing the shrub locations and tree location as per the new Sketchup “B” ----- i totally forgot about the autosave function. Now whatever changes i had made in file D5-A had become as per file SkethupB. So i lost my D5-“A” file due to the autosave feature. And now i have to undo that whole movement of trees and shrubs and everything as per file Skethup-A gate design in D5-B.
U have an autosave function enabled to help but i can’t go back to previous versions saves. If so from where can i do so?
(So folks please save ur file before making changes to asset locations etc else you will loose ur work incase u have DEADLINES to meet.)

Love to have some feed back from you
Thanks
Monks.

1 Like
2

Regarding the questions you asked:

  1. No, we just limit the type instead of the number of assets for the free version.

  2. No, you can share the file with other users. As can be seen in our scene express channel, many users share their files with others regardless pro or community version. The difference is if you open the file with the pro assets, there will be a watermark.

  3. No, the file is saved to local, the

Missing work:
Did you use any clouds to save your work? Did it corrupt before saving it?
You can also check the historical version to find the assets back but you have changed the model after losing work. D5 back up the files every 10 minutes.

3
  1. Thats what i thought. But then all of a sudden how to explain for all the missing assets in each and every file ever shared with other people and used to render in at other systems at well to just go missing.
  2. Yes aware of the watermark you mentioned and NO haven’t used any pro assets in the making of the video.
  3. Yes we do use NAS drives for the work. But during sharing it was copied locally and then opened to used for render, as its faster. And to my surprise even those locally present shared files have missing assets now?! Beats me how??

Please be more specific on how to check on the historical saves. Maybe i can revert back to an old save before any mistake might have happened. Via screenshots???

Thanks.
Monks

4

Hi there, when you need to edit the file, do you open the file from NAS directly, or move it to a local place then work on it?
If the former, then the changes you made may not fully sync or be saved to the NAS, because we do not know what NAS you use and whether it is mapped to a local place.
If the later, then did you move back the edited files to NAS to update it?

We do not set any limitation on saving assets, and I think the situation you encountered is not normal. Can we schedule remote access troubleshooting to check that files? We think the problem should be related to something wrong when saving and editing.

5

Sure oliver,
Actually ill have to get in touch with my IT guy and get back to you regarding this becos we have a very highly secure network. And the NAS mainly the in and out the IT professional will know about.

We generally use the NAS as mapped drives on to the system. We do all the work in mapped drive itself, including working directly off of the mapped drive as well. And due to a recent tragic “event” at the company we have been asked not to store any files on local folders at all. Hence the workflow has been stored files over the mapped drives. They also upgraded our NAS to SSD’s so its quick and without issues.

Yes could be a possibility what u have mentioned that the file dint sync. But to my amazement all my previous files like updates to R1, R2, R3 u know revisions etc. Where the work was prevalent also just got lost. Puff Vanished in only a certain area of the design. Anyways I have already begun rework on that zone again and now almost completed the work as well.
It was just disappointing that during the need of the hour the program gave such a setback like this.

You can get in touch with me via email.
anandmayank@genesisplanners.in
I can then share with u my other digits to getting in touch via teams or something for the remote call.

Thanks
Monks.