D5 Render Version: 2.8.0.0471
Graphics Card: Nvidia RTX 4070 8 Gb
Driver Version: 561.09
Issue Description:
Al ejecutar el programa me sale el siguiente aviso: Error al iniciar el programa. Error de entorno del sistema. Por favor sigue el tutorial para resolver el problema, o contacta con el servicio al cliente.
Y no puedo ejecutar nada más. Se queda pensando y no puedo abrir ninguna escena.
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hi there, I’m sorry for the incovenience this issue has caused you. There are several possible factors that caused this issue, which are usually linked to the DLL files. Can you provide the following information? Please refer to the images below.
System Info:
Thank you~
Hi there @203340
I apologize for the inconvenience this issue has caused. Can you please include a screenshot of this information?
There can be several different reasons for errors related to DLL files. For example, malware corruption on the computer, damaged Windows registry, d3d12.dll file being deleted or misplaced, application errors, etc.
Possible Solutions:
Try a clean installation of the graphics card driver and change a path to install D5 Render
Try to fix the issue by DXR Repairment tool - DXR Repair Tool
Type “cmd” in the Windows search bar, right-click, and select “Run as administrator” to open the Command Prompt window.
Type the following command and press Enter (this operation may take a few minutes to complete):
DISM.exe /Online /Cleanup-image /Restorehealth
Type the following command and press Enter:
sfc /scannow
Note: Do not close this Command Prompt window until the verification is 100% complete.
Once the sfc /scannow process is complete, the scan results will be displayed.
Please let me know if any of these solution worked. Thank you.
