Problem with Internet

Hello! My name is Ravil. I am from Kazakhstan, Almaty city. I am having problems with D5 Render. I do not update and do not see HDRI, textures, models because there is no Internet. But I have a great internet. It is the D5 Render program that does not work internet. I sent screenshots as an attachment. Please help me to solve this problem.

Hi there,

Please make sure you disable the anti-virus and proxy softwares, and then try to restart PC and start D5 again.

If the issue still exists:
There are two folders named “Logs”.

  • Win C: “%local appdata%\d5_immerse\Saved\Logs”
  • Installation Directory of D5 Render: “D5 Render\logs”

Please zip and send the files to

(Attachment Logs.rar is missing)

(Attachment d5_immerse.log is missing)

Hi- Can I use D5 Render within Proxy Internet? How to setup the proxy connect in D5 Render? Thanks

Hi, I have replied to your email, please check it, thanks!