Problem installing D5 Launcher

D5 Render Version: 2.9
Graphics Card:
Driver Version:
Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):

Hi,

Today I saw there was an update in D5 Render (I was version 2.9 and there was an update to 2.11). So I opened D5 Render and clicked update. Then, before it was completed, a window popped up saying “Installation Failed”. I went to the D5 Render website and it said that I should first download D5 Launcher before I install D5. So, I unistalled the current version I had of D5 Render and downloaded the D5 Launcher. But when I tried to install D5 Launcher, a window popped up saying that I should wait for an install to end before I install this one. But I don’t have any install going on, I checked in Task Manager.
What do I do now? I don’t have D5 installed in my laptop now and I can’t get it to be installed in any way. I need it for my work, I would appreciate a reply.

Thanks in advance.

Hi @ia21675050

Try restarting your device, and check in your Control Panel if you still have D5 Render and completely remove it.

  • After completely uninstalling, install the launcher again > then download 2.11

Please let me know of the results.