Today I saw there was an update in D5 Render (I was version 2.9 and there was an update to 2.11). So I opened D5 Render and clicked update. Then, before it was completed, a window popped up saying “Installation Failed”. I went to the D5 Render website and it said that I should first download D5 Launcher before I install D5. So, I unistalled the current version I had of D5 Render and downloaded the D5 Launcher. But when I tried to install D5 Launcher, a window popped up saying that I should wait for an install to end before I install this one. But I don’t have any install going on, I checked in Task Manager.
What do I do now? I don’t have D5 installed in my laptop now and I can’t get it to be installed in any way. I need it for my work, I would appreciate a reply.
Did you download the latest D5 Launcher version from our official website? Can you send me a screenshot?
Also, please ensure that no antivirus or firewall software is blocking the installation.
Ensure that you have full control of the folder where the D5 Launcher is placed.
You can try downloading the full package in this link: Download Package but you will need to have D5 Launcher first, you can save this link for future usage.
I couldn’t find the problem, so an employee of the D5 Team Tech Support gave me the idea to get access to my laptop through Ultraviewer and do the installation himself. I agreed, it took 2 days, but he did it successfully. Now I can use D5 Launcher and D5 Render normally.
He said I couldn’t install it, because of these:
The process was being blocked by my firewall.
I couldn’t install D5 Render after, because there was a device misidentification caused by two graphics cards and resource allocation issues.
Permissions also played a role.
All in all, I highly recommend that you allow a D5 Tech Support employee have access to your laptop and make the installation himself. He knows what he is doing.