"Please log in in your edu account on the bound device"

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1

Hello, I got an issue logging in to D5 edu license. I reinstalled my ssd where I had D5 downloaded because the drive was experiencing some problems. After doing this I tried to enter my account again and this message pops up. The device is the same PC I was using with D5 before, how can I fix this?

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2

Hi mate, please report the problem on D5 Help Center, or you can send emails to support@d5techs.com; Remember to tell us your D5 account email there.

3

I have already sent two tickets and emails 8 days ago and got no answers, that is why I came to the forum

4

Hi mate, now we have changed the data of your D5 EDU account, please bind a device again in 14 days.

Regards,
Oliver

5

Thanks for your attention, I’ll try in 14 days and see if it goes well

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6

Same issue with me.
I forgot to deactivate my license before reinstalling Windows.
I have already sent an email with my account ID. Kindly revert back to me.

8

Hi, Ive had the same problem but Ive only added an HDD to have more storage in my computer please I need to have acces again :slight_smile:

10

Hi mate, please send an email to support@d5techs.com, and tell us your EDU account address.

11

Having the same problem, I already sent the email and still didn’t get a response.

13

Hi mate, we have updated, you can log in again and rebind the device.

14

Hi Oliver,

I sent D5 Support Team an email a week ago about the same issue. Can you please have a look.

Sincerely,

15

Sure, Did you change the system or hardware?

16

me podrian ayudar por favor, he enviado todo y no me ayudan :c

17

Cambie todo amigo

18

Hi mate, Generally, The EDU account should be bonded to only one device. The first time you bind, you can have 14 days to consider which device you want to bind. we will not accept unbinding accounts in most situations.

Please contact this e-mail and tell us the reason why you want to change the bound device.
support@d5techs.com

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19

hello I’ve been experiencing the same thing since I got reformat my laptop due to system troubleshoot. I already email the support@d5techs.com last Monday but still no response. this is the only device I bonded my d5 account. how to get that back?

20

Can you tell me your e-mail info? you can dm me

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21

Hello. I did a reformat on my laptop and would like to bind again my account. Can you help me, thanks!

22

Please send your issue to our support team ( support@d5techs.com, please describe your problem and send your email with the forum link), we will solve your problem after the holiday.

23

Hi! I have the same problem and It’s been 21 days and no one’s answered me there