"Please log in in your edu account on the bound device"

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24

Facing the same issue can anyone help me on this

25

Hello. The app doesn’t allow me to log in on my D5 edu license. I reinstalled the app on my new laptop, because I changed the other one, with which I started using D5. After doing this I tried to enter my account again on my new laptop an this message pops up, how can I fix this?

Actually the other laptop was reset completely so doesn’t have any record about D5 render, i thought that would help, but it still won’t let me log ing in the new one.

26

Hi @alejandro.velez ,

Educational license is a ‘‘fixed-seat’’ license, which means your EDU account is limited to only one particular computer, we don’t support unbinding due to any changing (including add HDD). You can apply for a new educational license after the current one is expired. At that time, you can rebind it. Thank you for your understanding.

27

hello, i am also having the same problem. I only updated my windows and didnt change my device

28

Hi there,

I apologize for the inconvenience. Your educational license is bound to the device you used to apply. We do not recommend changing devices in the active span of your educational license, since unbinding it will result in a license downgrade (Community Version) and require you to reapply again. If you wish to proceed, please let us know your educational email used. Thank you.

29

I’m currently having the same problem after resetting my laptop because of too much lag. please help me.

30

Hi there,

Our policy remains the same:

Educational license is a ‘‘fixed-seat’’ license, which means your EDU account is limited to only one particular computer, we don’t support unbinding due to any changes (including add HDD).

You may provide us with a detailed reason as to why there is a need for you to change your device given our fixed-seat license policy. Please send it privately via DM. Thank you.