Please launch D5 Render manually then sync again

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22

failed to launch the d5,restarting also not working

23

Hello, sorry for the inconvenience. Before that, is your D5 Livesync up-to-date? Currently the latest version is 1.3.0.0035. If it still does not work after installing the newest version, I suggest downloading the .rbz file which can be found in this link Unique Download Link | WeTransfer

If you are unfamiliar as to how to install it you can refer to this link
How to install D5 Converter for SketchUp using .rbz - Workflow / SketchUp - D5 RENDER FORUM

Let me know if any of this helps. Thank you!

24

still failed to launch.did everything but still cant open the program .please revert back asap

25

Hi, may i ask you to provide screenshots of the experienced issue and relevant information (please refer to the provided images below) so we can further assess it and provide assistance. I also would like to know the 3D modelling software that you are using (SketchUp, 3dsMax,etc.)

image
image992×707 27.1 KB

VRAM
VRAM1197×722 32.2 KB

System info
System info2399×660 520 KB

Thank you.