Please launch D5 Render manually then sync again
How to resolve ? thanks for all
Hello. Could you please tell me exactly what problem you are experiencing? Is it related to the sync plugin? Which modelling software is used?
Iāve been a pro user for monthsā¦ I use the same PC and itās never had any problems. My video card is an RTX 3060. I use sketchup 2023 d5 render and d5 synchronizer, all up to date. Yesterday it started to occur that the software did not open and displayed the message above about opening manually. The software no longer opens, not even manually. Iāve tried everything. Iām behind on work and desperate.
I live in Brazil, I need to resolve this urgently. Please help me . Iām losing my customers.
Please, I really need helpā¦ Iāve been subscribing to the software for many months. No one has given me feedback yetā¦
Sorry for our late reply since the weekend. You can start D5 first and then try to sync. If this still does not work, feel free to contact me.
Hi! Please check your DM.
Hi, I still havenāt managed to solve it, I donāt use Rhino, I use Sketchup
Hello! Please check your DM.
Hi
I have the same problem
I restarted the computer then opened sketchup and d5
then appeared
āPlease launch D5 Render manually then sync againā
Hello! Sorry for this. Try using this version of the plugin if you encounter this problem. WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
Support did not solve my problem. The only thing that worked was reinstalling Windows. I had to reinstall all the programs again. I was a little upset. I found support to be slow and confusing. They sent me the rhinoceros livesync even though I said I used sketchup and D5 Pro.
the problem has been resolved
my problem is in the light attribute
I changed the lights to the attribute lights (the spot light was changed to a strip light) then the error āplease lunch ā¦ā
Finally I removed my light and replaced it and it worked again
the problem has been resolved
Hello! Have your problem been solved now? If this still occurs, please contact me. 
Hello.
I have the same problem but I use 3ds max 2024.
D5 does not open by synchronizing or directly from the application. I already installed it again but the problem continues.
Please help!
Hi @oscarnava17 ,
Sorry for this issue. Whatās your plugin version? Is any of the encryption software/VPN/antivirus software turned on? Please try disabling them and other running software. Is there any pop-up window or warning? It would be great if you could show us a video or screenshot about this problem.
Any update will be appreciated. 
Best
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I have disabled the antivirus and VPN. I got this message and I have also attended to it but the problem is not resolvedā¦
The plugin version is this:
If you try to create a new empty scene, can D5 run normally? Noticed that your CPU is 14900, you can refer to these posts below, update BIOS or turn off the overclocking. Hope it can help you.
Why prompt āThe program cannot be launched because of DLL errors in the systemā? | User Manual (d5render.com)
Does the CPU have a big impact on D5? | User Manual (d5render.com)
Intel Processor Instability Causing Oodle Decompression Failures (radgametools.com)
And this error message is about TDR setting in Windows11 system. The solution is easy, and please try them:
- Run D5 Render as administrator(right click the icon->Run as administrator)
- Reboot your computer.
Then the pop-up will not appear again. If the problem remains, feel free to let me know~