Hello. What resolution are you currently choosing for your rendering? Is the rendered image you showed a render of a still frame image or a screenshot of a rendered video?
Hi! Would you mind sending us your scene file to us? We will check what cause your issue.
You can share a link here or send your file to our email. (support@d5techs.com, please describe the problem and attach the link of this post to your mail)
Hello! I have received your file. Thank you so much for this.
After checking your scene file, we found that your issue is a bug and we will fix it. Thanks for reporting this problem.
Best regards