hola no puedo iniciar sesion en mi cuenta estudiantil me aparece un mensaje que inicie en un dispositivo vinculado pero yo no he cambiado de equipo escribí a soporte pero no he obtenido respuesta por favor alguien me podria ayudar?
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Hi there,
I apologize for the inconvenience this issue has caused. Did you perhaps change a certain part of your PC? Perhaps you added an HDD? Otherwise, please let me know when this issue has occurred (aftera software update? Or system reformat?). Thank you.
no he cambiado ninguna parte fisica lo unico q actualize fueron los drivers de audio porq tenia inconvenientes con la aplicacion de zoon xfavor como puedo solucionar eso!
Hi there,
I recommend proceeding to unbind your Educational License. Please be aware that doing so will downgrade your account to a Community License, but you will have the opportunity to reapply for the Educational License. If you wish to proceed, please let me know.
si por favor proceda a desvincular mi licencia educativa d5 render gracias
Hi there,
Your educational email has been successfully unbound, you may reapply again with the updated and latest documents to prove that you are still enrolled in the institution. Thank you.
Tengo el mismo Problema, no me deja iniciar sesión desde mi cuenta de estudiante, igual quisiera desvincularla para que pueda volver a solicitarla
Hi @a01734269
Did you perhaps modify your device? Perhaps an additional HDD or storage? To safeguard your personal information and maintain the integrity of our licensing system, we do not permit license transfers due to new devices or modification of hardware. When your current license expires, you can simply reapply on your new device or upgraded device. This ensures a secure and authorized access process. Thank you for your cooperation.
Solo cambié de Computadora, pero ya no me dejó iniciar sesión en mi nueva computadora, instale el programa y dice que inicie sesión en un dispositivo vinculado, me podrían ayudar con eso?
Hi @a01734269
The educational version is bound to the device used during the application process. It can only be used on this specific device throughout the validity period. (submitting application = binding). 
Pero cambié de dispositivo, ya no tengo el dispositivo Vinculado, ahora como le hago?
Ya no lo puedo utilizar en ese dispositivo, quiero vincular en mi nuevo dispositivo
Hi @a01734269
You can re-apply again after your license expires, the reapplication should be made using your new device. Thanks.
No puedo esperar a que caduque mi licencia, caduca en 2 meses, no puedo esperar tanto, no se puede hacer como le hiciste en el caso anterior de cancelar su licencia educativa y la vuelvo a solicitar??? La ocupo para mi nuevo dispositivo
Hi @a01734269
We understand your situation, however, it differs from other reported cases. In those instances, the issue arose due to a Windows upgrade, not an intentional hardware change. Therefore, to continue using D5 Render, we recommend creating a new account with the Community Version.
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