Need Help to Return Redeemed Code..To be Transfer To Another Account

Hi…i work as IT for one architectural firm here in the UAE. We just recently purchased 3 units of D5 Render PRO…2 of that are already being used starting today and are ok…but the first one which is under our admin account email, i cannot unredeemed the code. which is supposedly to be used by a third user. How to unredeemed the code so i can send it to the third user email?

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Hi…would anyone know if i can return redeemed license code? and re-use it with another user email. i have redeemed the code using admin email account which is not the user email account…pls advise. i redeemed it today when i got the codes from the vendor, i would like to change the admin email to user email.

Hi @hattab

Can you share with us the email address?

hattab@saffarinidxb.com (admin email) to> masterbaki0116@gmail.com ( user email with previous assets / library / materials etc)

Hi @hattab

Alright, I may need some documents inorder to proceed. Please check your DMs.