My saved files doesn't open again

D5 Render 1.9.0:
RTX 2080 SUPER
DRIVER : 471.11

I work on Sketchup 2020. I saved and close my D5 scene. Then I try to open scene again but doesn’t. Please help me!

WHEN IS THE FILES IN SKETCHUP BIG
TRY TO SAVE IT IN SKP 2019
I HOPE IT UNLOCKS

What can I do for solution? I have a file 166 mb big.

IT LOOKS STRANGE TO ME IF YOU ALSO HAVE A POWERFUL PC
SORRY FOR ENGLISH I USE A TRANSLATOR :blush:

Thanks for help but doesn’t work. I hope the team can help me! Because this save problem is the biggest bug. We cannot work with this conditions.

RY TO OPEN IT WITH Sketchup 2020 WITH THE PLUGIN
THAT IS, OPEN THE FILES THEN OPEN D5 WITHOUT OPENING THE FILES FROM D5 BUT FROM Sketchup 2020
TRY LIKE THIS’
ALSO TRY SWITCHING OFF AND SWITCHING ON THE PC

SORRY I WOULD LIKE TO HELP YOU, BUT I DO NOT UNDERSTAND, BUT WHEN YOU TURN ON D5 1.9 DO YOU SEE THE PREVIEW? IS THE FILES YOU SAVED IN YOUR FOLDER?
I am curious and strange

yes its saved file is existed but doenst open =( Thanks for your help Riccardo!

AMONG COLLEAGUES GIVE A HAND :blush:
I HOPE YOU SOLVE YOUR PROBBLEM ASAP
I GREET YOU

Thanks a lot! I believe that the team will solve that problem! I trust them.

Hi, how does it not open? It sticks at 5%, or crash? Please send your model file(.skp) and the scene file(the whole folder which contains the .drs file) to ziyin.zhu@d5techs.com

Besides, we need your logs in the path: C:\Users\your account \AppData\Local\d5_immerse\Saved

Thank you, I will collect the file and send it to the tech team as soon as possible.
Sorry for the inconvenience.

Regards,
Oliver

Hi, I sent it with e mail. My e-mail is tayfun@yedikulemimarlik.com

I save and exit from d5 then try to open from sketchup or d5 render. But opens a new unnamed file. The saved file doesnt open. But in some projects I can open my saved files. But some ones doesnt open. I dont know why?

Hi tayfunbayam,

  1. please check the hard disc where you store the files and install D5 Render, is it full? Please make sure there is enough space. Also, do not save them on a sharing place or net disc.
  2. From your description, it is not a file-broken issue. Please check the below 2 images:
    G}3HPOD7Q(}_))I$2ROJ0
    INKD8LDWA7ET}W~9O~7))H

If you click Select File, then select the last file you saved in D5, I think it should open successfully.(Repalce is mistyped, it should be Replace)

Besides, the file you sent to me is not enough. We need the whole folder which contains the .drs file, since that is the entire scene file that has textures, models, and maps.
Please try the above methods, and if it still won’t work, feel free to tell me.

Regards,
Oliver

1 Like

Thanks a lot! I will try then call you back! Thanks.

I think I found the problem. I guess its not related with store space but its related with saving file is foreign letter characters. I named my file 1-KAPI-GİRİŞİ. When I save my other files with english letters it always open again. D5 errors with foreign letter characters. Can I be right?

Thanks.

Hi, thank you! I tested and got the same result. We will check this issue and keep you updated.

1 Like