My File Crashes at 99%

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2

Hi @calroc11

  • Does this problem occur in other files? Or is it file-specific? (If empty, demo, or very light scenes has also a similar issue it may be a bug that needs to be reported as soon as possible)

  • Can you normally create new scene files or run D5 demo files? If the problem only occurs with the current project or some of the scene files, it is likely that the file is too large and is consuming too much video memory, exceeding the load of your current device, and you need to lighten and optimize your file.

Please send us the following screenshots:

3

this happens on all projects…let me try the above steps and get back to you…
i use archicad and then sync the project to D5, often at times archicad also crashes when syncing…

4

Hi @calroc11

Alright, so this happens to projects even if they’re newly created D5 files. And regarding the ArchiCAD crash, can it be consistently replicated?

  • If you can also record a screen-recording that would also be helpful.
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Hi @calroc11

Have you noticed when this issue started? We’re receiving a lot of feedback from users about crashes, and they all have 610.47 GPU drivers.

  • If you’ve experienced this after updating your drivers, please revert to the previous version.
  • Send us your log files
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    • If you can also record a screen-recording that would also be helpful.
9

Hi Clov,

I have been facing this issue since the past 6 months or so, because of these crashes i dont use D5 often as its painful to re-work and constantly restart D5. As an example when i am working on D5 it would crash all the time after every 5-10 min, as an average atleast 10-20 times…so i have to work fast between the crashes and render low res output…

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Hi @calroc11

Please click “Collect Logs.” It is a process, and if it is done, your file explorer will open to where the zipped logs are located.
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  • Once generated you may send it to me privately either using Google Drive Link or WeTransfer link
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D5- LOGS

13

Hi @calroc11

Thanks for sending your logs.

Please do the following:

  1. Completely Reinstall D5 Render. You may uninstall it first, then install using this link: Download Package
  2. Revert back to a previous NVIDIA Driver Version, you may either choose to revert to these versions:
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Let me know if the issue persists even after doing these suggestions.

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2 posts were split to a new topic: D5 Files crash after updating recently

15

Hi @calroc11

Can you please confirm if the suggested steps solved the issue or if the issue persisted?

16

Hi Clov,

I reinstalled D5 and also downgraded nvidia driver to 591.44 and when working on d5 earlier it used to crash 20 times now its 1-2 times…

However the other problem is i work on revit/ archicad and system freezes, based on my understanding this can be caused due to driver version…this is when i am working in revit or archicad without opening d5…this has happened over 5 times after i down graded…

not sure if there is a new patch from d5 which would work on the latest nvidia drivers…

17

hi Clov, i did respond to the email…can you let me know the next steps…

18

Hi @calroc11

Please check your inbox; I sent you a private message 5 days ago regarding remote assistance.

19

hi Clov, i did respond as per the instruction, however it gave me an error stating “delivery incomplete”

20

I just sent you a message now; can you check if you can reply? If not please send me a screenshot.

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[Update] User’s file has exceeded their VRAM capacity; the file is simply too heavy.

  • Optimization is required.
  • For a deeper confirmation, we’ve asked the user to send us the file to confirm how much VRAM it is consuming.