Hi, I need help! I downloaded the latest updates and D5 no longer works for me. I uninstalled and reinstalled multiple times, same problem. What is going on? And i wanted to pay for this as I loved it, but seeing updates are made poorly, and I have no access to someone to help me…how do we get actual support? I would need someone to see what goes on for my specific scenario. I also lost all my D5 files (and this right after the update I made).
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Hi @iamdesign33
I apologize for the inconvenience, please give us more context on the issue that you’re experiencing.
- D5 Lite is a separate application from D5 Render, it works as a plug-in tool to Revit, Sketchup, and Rhino. Normally, updating your D5 Lite should not affect D5 Render
Or perhaps you meant that after updating your D5 Render alone, there has been issues that you’ve experienced. Please let us know of the details. Some of the known issues right now are:
- Frequent Logouts after 3.1 update, either an “Unknown Error” or “Bad Request” error prompt while logging in.
- UI Flickering in AI Tools or simply in the preview screen.