D5 Render Version: 2.8.0.0471
4050 and 2070ti
I render d5 on two devices but whenever I upload it to the google drive it says file is corrupted. I already did the thing wherein you copy the whole folder into the drive but it still says the same error. Please help.
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Hello, @21102032
I apologize for the inconvenience. Could you please provide me with the steps you followed to upload the entire folder to Google Drive? Moving only the .drs file to a particular location or specific storage path may result in the project being unable to open or becoming corrupted. It is recommended to transfer the entire folder of your D5 scene alongside the file. Please refer to the photo below for guidance.
Please let me know if the problem persists so we can find another solution. Thanks for supporting D5 Render
I export the folder complete like you indicate in the previous picture (see attached), but when I open the scene in a new device, the lighting settings are not loading. Can you help?
Hi @d5render0609 apologies for that, could you please share some images showing these differences, so we’ll understand the issue better. Have you tried copying a different project to see if this problem is evident on that?
You can send the file to us, so we’ll check on our end. Kindly send them to support@d5techs.com using the tag Anthony_Forum so we’ll quickly identify this. Thank you
