I’ve been having problems with my library for two weeks, none of my library items load, the only way to get my items to load is by connecting my computer to a VPN, I work online and connecting to a VPN means creating a work problem for me, how can I solve this?
Hi there, I apologize for the inconvenience.
- Please ensure that your internet provider is not blocking D5 Render
- Or this may be caused by your router settings.
Please add our D5ports to your whitelist, and I will send you these ports privately. Thank you.
i m too face this kind of problem and can u help me?
Hi there. Is it the same situation as the first user? Please try using a VPN or transferring to another network and see if there are any differences. This issue usually stems from network connectivity problems; it may be because of your router setting or your internet provider blocking our ports.
I did it with a different connection and the same thing happens, I don’t know what’s going on and connecting a VPN turns out to be a serious problem for me because of the type of work I do.
Hi there. Please check your inbox, I have sent you the D5 ports for our asset library which can be used for whitelisting. Nevertheless, I also want you to try several probable solutions for this fix:
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Windows Settings - Network&Internet - Ethernet - Network - IP Settings
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Keywords searched for in the assets library are not cleared up.
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Conflict software/encryption software/antivirus reasons—Please check using D5’s Support Tool
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Difference between user device time and standard time
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May I also know which region or country you are in and what internet provider you use?
For a detailed information and instruction please visit this link: Why are the assets not displayed in the assets library? | User Manual. Let me know if any of these helps, thank you.
Hi there, thank you for updating us. May I know which of the following solutions I have suggested you followed? 