My asset library disappeared from one day to the other. I’ve tried all the “solutions” provided and nothing works for me. Only thing, I haven’t tried is the whitelist thing which I do not know know how to do.
Hi @spalmer
Can you include some screenshots or video recordings on your end?
Additionally,
- Have you tried connecting to another network? Like your mobile data? Or perhaps using a VPN to check if the issue persists.
- Where is your D5 Workspace located? Generally, it should be in the Local C or D drive.
- Regarding its location, please ensure that you have full control
Regarding whitelisting, I can provide you with the necessary IP addresses and domains. However, we do not have standardized instructions because the process varies by software. Typically, users consult their IT teams for assistance or search online for guidance on the entire process.
- Let me know if you need it, I can send it to you privately.