Model disappear from file

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1

Hi, i have this problem from 3 or 4 weeks now.
Every time i load a model from sketchup, 18 or 19 or 20, in D5 and i save it, i close D5 and i load it again the model is gone. So i have to do all the work from the start again.

Can you help me? i have a pro license and this problem makes the software unusable.

my graphic card is a rtx 2080 super

2

Hi there,

please check out if there’s enough space of both Drive C and the hard disk you installed D5 Render. The issue probably caused by there’s not enough space to save the file successfully.

3

i have 90 gb free on my HD

4

Hi there,

What about Drive C?

  1. There are two folders named “Logs”. Please compress them and send to support@d5techs.com, which can help us know your issue better
  • Win C: “%local appdata%\d5_immerse\Saved\Logs”
  • Installation Directory of D5 Render: “D5 Render\logs”
  1. Please compress the scene file(the whole folder saved from D5 Render, including .drs, asset, model, etc. and send it together with the logs.

We’ll see if we can recover it

Thank you