Model Crashing

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1

As far as I can tell it’s just a specific model. Suddenly started happening. I thought it might have been a corrupted Sketchup model but fixing it didn’t help. I’m going to try some other things.

Nothing changed in my Windows OS or bios setting. No other model is exhibiting this behavior. I’m going to try more things to see if it helps.

Please advise. :slight_smile:

2

Thought I found the issue by re-installing the graphics driver but I came back in from outside and found that it crashed again. Very odd.

3

Thought I had it nailed down again by copying and pasting the same model to a new SU file. Then I “zapped” the FlexTools assets. Etc. Poof! Crashed again while I was on the phone. Going to see if this is happening with any other D5 models.

4

Hi @gusrobatto

Thanks for reaching out and providing details about the crash.

From what you described, it seems the issue is specific to this model. I recommend trying the following:

  1. Import smaller parts of the model individually to identify any problematic geometry.
  2. Export sections as separate files or .d5a assets and import them piece by piece.
  3. Monitor your system’s GPU and RAM usage while importing, as crashes can occur if resources are exceeded.

If the problem persists, please share the model file and your D5 log file with support@d5techs.com, tag me, and include a link to this forum thread for reference.

5

Where can I find D5 log file? Thanks.