Materials and models icons not visible

Get Help Tech Support
1

Icons of materials and models are not shown, there is just a grey sphere. What should I do in this situation?

1
11201×1021 196 KB

2

D5 team has to update on their end. For now just preview before applying

3

Hi amir, it seems a network problem, could you access the assets library normally now? Try switching a network, turn off VPN or antivirus software that may prevent the network connection. Once it is connected, you could turn on AV software again.

If the problem remains, feel free to let me know, I will collect logs and help you find the issue cause.

Regards,
Oliver

4

Hello, any updates? If the problem remains, feel free to let me know.