Material become white when i synchronized new sketchup model with new material (cannot upload and generate new material from sketchup)

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1

D5 Render Version:Latest Version 2.9
Graphics Card:NVIDIA GeForce RTX 3050
Driver Version: -

**Issue Description:
I try to live synch my sketchup files to my D5 2.9, but the new material from sketchup files become white in my D5 2.9.

I am looking for a solution for this as I am stacked with some urgent work.

Thanks in advance

2

Hi there @endrawibisono45

I apologize for the inconvenience. Does this only happen on this specific Texture named “Wood_Hpl”? What happens if you assign a D5 Render Material Asset on this surface? If it’s possible can you send us your SketchUp File? You may send it to support@d5techs.com and have it titled “Clov-Forum Material Becomes White”

3

Hi, the problem was solved after I changed my Sketchup version back to 2022.

Previously I was using sketchup version 2024, the problem arose because the software did not determine the folder to save the texture file when I tried to do a live sync. When I went back to Sketchup 2022, the software gave me the option to save the texture file in the desired folder. Thank you very much.