D5 Render Version: 2.10
Uploading: 화면 캡처 2025-06-08 115921.png…
Uploading: 화면 캡처 2025-06-08 120331.png…
Graphics Card:
Driver Version:
Issue Description:
I can’t log in after installation. I can log in from another laptop, but the screen won’t go over even after trying with multiple accounts.
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hi there,
Can you please reupload the images that you have attached?
Can you see the image now?
I tried it again today, but it’s still not logging in. When I used it a year ago, it logged in without any problems.
Compared to people who are having similar problems with me, I suspect network issues, but I’m using it easily on other websites without network issues.
Hi @tyl1227
Just to clarify, so this issue is only exists in this specific device that you are using right now?
Have you tried connecting to another network (mobile data) or perhaps using a VPN? Try to use it and see if you can log in without getting stuck in the log-in page.
It might also be best to temporarily disable Firewall or Antivirus software’s just to see if it’s causing the issue.
Try this method:
certutil -urlcache * delete
Note: This clears the certificate cache used by Windows, which can get corrupted over time.
Hello. That’s right, I can’t log in only on certain devices.
I’ve tried every way as you said, but I keep failing to log in.
And I don’t know if it’s a related issue, but I had a connection error when I downloaded the file. So I downloaded it to the file shown in the image and installed it.
Hi @tyl1227 Could you please share your log file with us to help us troubleshoot this issue more effectively? Please refer to the link below for instructions on how to collect log files and send them to us at support@d5techs.com, and be sure to include Clovis_forum in your email. We apologize for the inconvenience.
Hello, weirdly I was trying to collect logs as you said but I don’t have that button on my screen…
Hi @tyl1227
That’s certainly odd, but it’s best to follow the Prompt note that suggests you either:
After updating, you can reinstall D5 Render and see if the you are now able to log-in, otherwise you can try to generate the log files then send it to me.
Hi, I tried to create a log file as another administrator told me, but in the image I posted right up there is no log creation button.
First of all, I am updating the window.
I solved it!!!
I did a Windows update as you said. The program has since been successfully installed, and the login has now been successfully completed.
