Log in / devices

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How can i now how many devices i have loged in, and how can i unbind them to get acces to my pro account

Hi @holmos185

For data security reasons, each D5 account keeps records of up to 3 devices; if the number of client devices logged in by an account exceeds 3, this message will be displayed on the login screen .

Users can unbundle themselves in My Space, and after unbundling, they can log in normally.

Thank you.

I have an issue. I am trying to unbind some devices, but I’m not receiving the code thru email.

Hi @jeffrey.santos

Can you let me know the email that you are using? Thank you.

it’s jeffrey.santos@kpsworld.com

Hi there,

It seems that you have unsubscribed to our emails which prohibits important verification emails from reaching you. I have restored your settings and please try to generate another code and see if you can receive it. Thank you.

1 Like

Thanks a lot @clovisbolasco14! Worked like a charm. I am receiving the emails now.