Live synch sketchup

Get Help Tech Support
1

D5 Render Version: 2.9.1.0509
Issue Description: live synch sketchup update

Hi, I cannot make the update on the live synch on sketchup.

Capture d’écran 2024-11-25 143845
Capture d’écran 2024-11-25 143845429×554 63.9 KB

2

Hi there. I apologise for the inconvenience this issue has caused. Are you perhaps using SketchUp 2024? If so, please delete the D5LiveSync.conf file, which is located in this file location (refer to the images), and then restart your SketchUp application.

ee77c90def247c86c2dd7be0b28e9e20
ee77c90def247c86c2dd7be0b28e9e20738×501 34.2 KB

4e3421c5faf2ec328a98eb10c673168d
4e3421c5faf2ec328a98eb10c673168d1857×825 120 KB

Hope this helps, thank you.