License problem after upgrade

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1

Hi I have a problem after upgrade. Somehow I cannot obtain a license from my office’s group licenses. IT had checked for me, there are enough licenses for me to obtain. At the starting page, it doesn’t allowed me to login and log out. Also doesn’t allowed me to check my license status. Also I cannot select “I’ve already purchased” and if I select ”purchase now“ it open my desk top. Could you check it for me?

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2

Hi @yzhao

I apologize for the inconvenience. We have confirmed that the issue is caused by today’s update for Team users. However, since you have valid Team accounts, clicking “I’ve purchased” should be fine. You can either reinstall your launcher from the official website or wait for the next update, which will fix this issue

3

Hi Clov,
Yes I think it’s related to the launcher. Problem solved already. Thank you!