Laptop completely shuts down after importing a file to d5

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**D5 Render Version: 3.0.0 **
**Graphics Card: NVIDIA GeForce RTX 4050 Laptop GPU (6 GB) **
Driver Version: 32.0.15.8115
**Issue Description: I closed sketchup after done editing to save the ram to open D5. I opened the launcher, created new project then imported the sketchup file into it. Waited for minutes (less than 10 minutes) and nothing appeared on it. Suddenly the laptop completely shuts down. I can’t turn it on even when it’s plugged in. The power button won’t even do anything, and the plugged in indicator light wasnt even on. The laptop went completely down. It has never done this before, and it was no problem. This one time it scared me so much I thought I had lost my laptop. Then I waited for more or less 30 minutes. I was able to turn on my laptop again.

What made the laptop completely shuts down when I imported the file??? please help me I don’t want this to happen again for the upcoming project dues.

I don’t have the screenshots because the laptop dies when it happens. Also my laptop’s temp was not even hot, it was pretty normal. A side note, my laptop can load heavy games such as COD and it was no problem even when the temp was pretty high**
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2

Hi @samuelnakerina

This type of full shutdown is usually not caused by D5 alone, but by a system-level protection trigger (power, GPU load, or driver issue).

Please clarify these few things for me:

  • Does this happen with all SketchUp files or only this one?
  • How large/complex is the model (file size, heavy assets, etc.)?
  • Are you importing via LiveSync or a direct .skp import?
  • Are you using high-performance mode while running both SketchUp and D5?
  • Is your laptop plugged in while you’re working?

In the meantime, you can try updating the NVIDIA drivers (a clean install), test with a smaller model, and reduce model complexity/textures in the affected file.