Issue with the AI Material Snap

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1

**D5 Render Version:**2.11.1
**Graphics Card:**RTX 4000

Hello,

Since I started using D5Render, I’ve never been able to use the AI Material Map feature. As you can see in my screenshot, the library textures are available, but I can’t retrieve the generated texture—I’m unable to use the eyedropper tool or add it to my local textures.

Do you have any idea what might be causing this issue ?

Capture du matériau IA
Capture du matériau IA741×870 82.7 KB

Thanks in advance !

2

Hi @langlois.remi apologies for this experience. Are you able to use other AI features like AI post processing or AI atmosphere match? What D5 version and Launcher version are you using?

Does the issue occur in all other projects or this specific file only? Could you please share your logfile and this D5 file so we can troubleshoot this further?

Collect Logs new
Collect Logs new1146×687 112 KB

0
0694×549 137 KB

3

Yes, no problems with the other AI Features, I use them often.

The problem is on all my projects and I have never managed to make this feature work.

Where can I send you my logfiles?

4

Oh and I’m using the latest versions as of today.

5

Hi @langlois.remi

You may send it directly here in forum privately, you can send it to me @langlois.remi

6

Hi @langlois.remi

  1. Please try to temporarily disable any antivirus/firewall/ encryption software
  2. Try to sync your local and network time
    image
    image884×891 22 KB
  3. Please whitelist our IPs and domains, i sent it you privately.

Thank you.

7

Hi, the problem was definitely with the antivirus, thank you very much !