Issue with Streaming Mode

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1

Good afternoon, D5 Render Technical Support.

I sent the client the link for the new Streaming feature. However, the page is not loading for them. They have tried on different devices (laptop, iPhone) and haven’t been able to connect to the stream on any of them. We have already tried restarting the application and generating new IPs, but without any success.

Is there a solution for this? Looking forward to your response. Thank you and best regards.

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2

Hi @73985489

Unfortunately, this is a known limitation. Pixel Streaming currently works on a local network (LAN) only. The streaming device and the receiving device must be on the same network.

  • If your client is not situated in the same LAN Connection, they cannot access it.