Installing version 2.11 – installer not working

[h.kristi]

Hello.
I am teaching a user how to use D5. I am still using version 2.11 because the plugin for ARCHLine has not been updated yet.

The user, on the other hand, has installed version 3.0, so the two programs cannot be synchronized. I downloaded the previous version (2.11) for the user from this link:

D5 Render 2.11 Download

2.11.1.0623 Download link: 2.11.1.0623

However, when I tried installing it on my other computer, the installer does not work and the program does not install.

Could you help me?

[ela]

Hi @h.kristi

Sorry for the inconvenience caused. To help with the installation problem you’re encountering, please try the following:

1. Temporarily disable your antivirus, firewall, VPN, or proxy, then try the installation again.
2. Ensure your internet connection is stable (using a wired connection if possible).
3. When running the installer, right-click and choose “Run as Administrator” — this can help avoid permission issues.

Also, do you see any error prompt or message when the installer fails?

If you haven’t already, could you try installing from this direct link to the official 2.11 installer instead?

Download Historical Versions of D5 Render

Updates to the D5 Render may include new GI, new features, new assets, etc. In general, we recommend that users use the latest version of the D5 Renderer. However, some users may have special cases that require them to use a version other than the latest one: If you have an ongoing project, we suggest you continue to use the lower version and click “Cancel Update” when the update pop-up window appears. If you have already updated but need to back to the lower version, please click the link be…

Please let me know what message you see (if any), and I can guide you further.