Installation problem

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1

**D5 Render Version:D5_Render_Setup_2.10.1
**Graphics Card:GeForce RTX 3080 Ti Laptop
**Driver Version:566.36
**Issue Description:After installation the desktop shortcut cannot find the launcher. I tried uninstalling but Windows doesnt find anything. I tried installing on another folder and same result. In the folder i can see a user folder and a config.ini file

Im open to any suggestion :slight_smile:

2

Hi @daniel.hurtubise

Just to be sure, you’re not attempting to do a silent installation right? Just a normal installation of the program?

Also, does the D5 Render folder appear normally? Do you have this folder after the installation?

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  • Are you working within a company network? It’s possible there might be internal restrictions in place that are preventing the download. In this case, we recommend contacting your IT department for assistance. They can check for any antivirus or firewall settings that might be blocking the download, potentially leading to an incomplete folder.
3

Morning :slight_smile: I install locally and the folder is ther but empty :frowning:

4

Hi @daniel.hurtubise

  • Are you working within a company network? It’s possible there might be internal restrictions in place that are preventing the download. In this case, we recommend contacting your IT department for assistance. They can check for any antivirus or firewall settings that might be blocking the download, potentially leading to an incomplete folder.

  • Have you tried connecting to another network?

  • As mentioned, if it’s possible on your end to temporarily disable antivirus or firewall software while downloading the installer.

5

Morning,
i’m not on any company network and i don’t have any antivirus or firewall besides the builtin Windows one (Defener) that do not raise any concern when installing

6

Hi @daniel.hurtubise

  • Can you please try to download the full package via this link?

https://www.d5render.com/download-package

  • After you have downloaded it, are you able to “Run as Administrator”?
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    lQLPJxf-k1KlrDfNAfXNAaewYVBxIq2Vcl4H1-LMkdxvAA_423_501423Ă—501 39.3 KB
  • Would it be possible for you to screen-record the process so we can inspect it thoroughly?
  • Do you have sufficient storage space?
  • Check if you have full permissions in the folder. You can also check by creating a new folder under various paths on your device and see if it allows you to do so.
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7

Using the full download worked PERFECTLY
:slight_smile:
Thank you SO MUCH

8

Hi @daniel.hurtubise

We’re curious which method worked, is it the complete installation package? Did you change some permission settings? Let me know, thank you.

9

The complete installation package.
I did not change anything. Ran it from the same directory(download) as an admin