hello, I have problems uploading a file, it stays at 73% and I can’t open it.
I have D5 2.3.2
My PC has the following hardware:
i7 6700k processor
RAM memory 64 GB
Video card: RTX-2070
Hi! @laroc007 Did you open the .drs file from the whole folder where it is stored? Did you move the .drs file out of the folder where it used to be in?
To open a D5 scene file, you need the whole project folder, like this:
Hi, I haven’t moved any of the folders and neither have the files.
This is the image of how they are located.
I also tried to open it with d5_launcher.exe, but it didn’t work.
Please run the support tool by following the steps and then send us the zziplog file through email (rubyliu1107@gmail.com) and please also send us the whole project folder for test.
D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
Hello, I already sent you the files to the mail
Thanks! I received it. We will look into this issue. I will keep you updated here.
ok thack you
Hi! @laroc007
We found that some index value data is not correct in d5mesh.
We need one more file to solve this issue.
The file is G:/scketchup/componentes sckethup/arbustos/palmas/palma/plant.skp.
Please send the .skp file to rubyliu1107@gmail.com.
Hello, I sent you the file you requested
Hello, I will check the file as soon as we come back and get the file, thank u for your patience~
ok thank you