How to report a bug

Installation error? Bugs to report? We have reliable technical support here

Please describe in detail with necessary pictures

If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we can fix it in future updates.

Before reporting a bug, please search on our forum to see if the issue is already known and reported.

Always include the following information in your bug report:

  • Which version of D5 render do you use?

  • What’s your graphics board model?Which version of graphics driver do you use?

  • Please elaborate your problem for us.

  • Please attached important files below(such as screenshots, videos, log files, skp model or drs project), or send to the email -

revit plugin
as i was so excited the revit addin, it failed to start!!!

failed to initialize the add-in “dr convertor” because an application already exists with this addinid node
the addinid node is a globally unique identifier (GUID) used to identify the add-in application
Revit already has an application registered with the indicated GUID

so sad!