Help Needed: Freezing Issue on D5 Render Virtual Tours

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1

Hi everyone,

We’re encountering an issue with virtual tours rendered using our D5 Team account. When moving from one location to another during the tour, the screen often freezes and becomes unresponsive. This happens regardless of whether we use the online version or the .exe file for the tour.

Here’s what we’ve tried so far (without success):

  • Rendering in different resolutions
  • Reducing the number of locations in the tour
  • Testing both the online tour and the .exe version

Has anyone faced this issue before? If so, what worked for you? We’re open to any suggestions or troubleshooting tips to help us resolve this.

Thanks in advance for your insights!

Best regards, JQ

2

Hi there I apologize for the inconvenience. Can you confirm if this issue was evident in D5’s previous versions? Could you send us the link to the virtual tour created so we can test it out on our end? Thank you so much.

3

Not sure how to instal previous versions. I did the tour on the current one. This is the link: Think Virtual Tour

I will try to prepare a new one without the camera cliping some walls, that could be the problem.

4

Hi there. Thank you for providing the link for your virtual tour and amazing work!

  • Have you tried creating virtual tours before (perhaps in the previous version of 2.8), or is this your first work that uses this feature? However, my question regarding your confirmation if this work in the previous version is purely a hypothesis, but if you are interested, the previous versions can be downloaded in this link: Download Historical Versions of D5 Render

  • I was able to access the link that you have sent. I tried it on 2 browsers (Chrome and Microsoft Edge), and it seems that when I open it in Chrome, the freeze is evident when I select the viewing nodes (circle). At the same time, in Microsoft Edge, I could transfer from a different angle than proceeded to click another node which prompted the freeze.

Nevertheless, I will report this issue to assess it further and provide you with a solution. You can also send the new virtual tour you created without the camera clipping some walls. Thank you.

5

Thanks! This one is our first virtural tour on D5, it was an existing project, so the module wasnt available until we upgraded to the team subscription, maybe that could affect.

I also tested multiple browsers, even IOS, with the same result. I will prepare a new test this week to rule out the clipping because of the camera angles, and then test a previous version.

Best.

1 Like
6

Thanks for your confirmation. I will also update you regarding this issue or let you know if there is anything we can suggest.