We’re encountering an issue with virtual tours rendered using our D5 Team account. When moving from one location to another during the tour, the screen often freezes and becomes unresponsive. This happens regardless of whether we use the online version or the .exe file for the tour.
Here’s what we’ve tried so far (without success):
Rendering in different resolutions
Reducing the number of locations in the tour
Testing both the online tour and the .exe version
Has anyone faced this issue before? If so, what worked for you? We’re open to any suggestions or troubleshooting tips to help us resolve this.
Hi there I apologize for the inconvenience. Can you confirm if this issue was evident in D5’s previous versions? Could you send us the link to the virtual tour created so we can test it out on our end? Thank you so much.
Hi there. Thank you for providing the link for your virtual tour and amazing work!
Have you tried creating virtual tours before (perhaps in the previous version of 2.8), or is this your first work that uses this feature? However, my question regarding your confirmation if this work in the previous version is purely a hypothesis, but if you are interested, the previous versions can be downloaded in this link: Download Historical Versions of D5 Render
I was able to access the link that you have sent. I tried it on 2 browsers (Chrome and Microsoft Edge), and it seems that when I open it in Chrome, the freeze is evident when I select the viewing nodes (circle). At the same time, in Microsoft Edge, I could transfer from a different angle than proceeded to click another node which prompted the freeze.
Nevertheless, I will report this issue to assess it further and provide you with a solution. You can also send the new virtual tour you created without the camera clipping some walls. Thank you.
Thanks! This one is our first virtural tour on D5, it was an existing project, so the module wasnt available until we upgraded to the team subscription, maybe that could affect.
I also tested multiple browsers, even IOS, with the same result. I will prepare a new test this week to rule out the clipping because of the camera angles, and then test a previous version.
Hello! I have the same problems angular is having,I have made 3 different virtual tours and only the first one works, but the other ones have the freezing problems and do not let me navegate thrue the tour! Let me know if there is a solution to this problem, thank you very much!
Could you please let me know which D5 version these links were created in? If they were created in version 2.8.1, I suggest updating your D5 to version 2.9.1 and then generating the Virtual Tour link again.
If the issue persists, I may need to collect your log files for further testing. Please let me know if the problem has been resolved. Please refer to this link for further instruction on how to generate log files. After that, you may send it to support@d5techs.com and have it titled: ‘Clov-Forum Virtual Tour Freeze’
Hi! The first 2 virtual tour were rendered in version 2.8 only the first one worked, the second project started to freeze and do not let me work with it, the third project was rendered in version 2.9 and still gave me the same freezing problem, let me know in how to fix this problem, thank you!
Thank you for confirming. I may need to collect your log files for further testing, Please refer to this link for further instruction on how to generate log files. After that, you may send it to support@d5techs.com and have it titled: ‘Clov-Forum Virtual Tour Freeze ’
FYI Here for me, the 2 virtual tours do not work, as soon as I click on “a point of interest” I lose control, I can’t even access via the series of images at the bottom…Basically I’m stuck on the first image…
We have encountered users with the same exact problem, which was resolved when the 2.9 update was released. However, in your case, the issue has persisted despite creating the link using version 2.9. Therefore, we require your log files, @sebastian1 and @angular, to further investigate and resolve this issue. Thank you for your cooperation.
If the issue persists, I may need to collect your log files for further testing. Please let me know if the problem has been resolved. Please refer to this link for further instruction on generating log files. After that, you may send it to support@d5techs.com and have it titled: ‘Clov-Forum Virtual Tour Freeze
Hi there,Thank you for confirming. I may need to collect your log files for further testing, Please refer to this link for further instruction on how to generate log files. After that, you may send it to support@d5techs.com and have it titled: ‘Clov-Forum Virtual Tour Freeze ’
