HELP! D5 freezes and stops working when I try to import my own texture-assets from my computer onto custom texture

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1

Hi there, I need some help!

I`m trying to change the custom material from D5 asset library, to one of my own textures on my computer. But when I try to click on either base, specular, normal etc. the entire program freezes/stops working.

I have tried running the program as administrator, tried searching for error, tried on other textures and models. I even uninstalled and reinstalled the software, but the issue is still there.

I have pro D5 1.8.1 installed.

My computer specs are:
Cpu. Amd 3900x
Grafik. Asus Rog 3090 oc
Windows 10 64 bit
32gig ram

Best regards.
Karoline.

D5 Render Version:
Graphics Card:
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2

Hi Bovisjon,

Sorry for the inconvenience caused by the problem. After seeing your post we did some tests but without luck, we could not repro the issue. From your description, the problem happened to all models and textures?

There are two folders named “Logs”. Please compress them and send them to ziyin.zhu@d5techs.com, which can help us know the issue better
• Win C: “%local appdata%\d5_immerse\Saved\Logs”
• Installation Directory of D5 Render: “D5 Render\logs”

also, it would be good if you can share with me a sample of your custom texture material.

Best regards,
Oliver