D5 Render Version: 3.0.1.0683 Graphics Card: NVIDIA GFORCE RTX 4090 Driver Version: 32.0.15.9174 Issue Description: When i update the link of a sketchup file of an old D5 render project i need to update everything goes black and glitchy with some neon colors… It doesn’t change a thing to errase some of my layers and objects, but when i HIDE the linked skp file, eveything shows up. When i unhide it, everything goes black and glitchy. Screenshots/Videos Description:
So yeah it happens with this file, the old one is fine, the sketchup is even a bit more heavier actually. The file i am trying to get replaced with is 434Mo.
Usually i get rid of all backfaces, do a proper cleanup and replace textures in sketchup with plain colors so it is not supposed to be about heavy textures, maybe the amount of overall polygons
In the viewport i can move and zoom freely, the screen turns on and off Black with neon effects when i Hide/unhide the newly re-linked skp file.
ALSO: I cannot move my object, groups etc in the down left list, dragging them doesn’t move or do anyting. Any ideas ?
Thank you for the detailed explanation. Would you mind sharing the affected file with me? If the file contains confidential content, you may simplify it or remove unnecessary elements before sending it. What I’ll need is:
The problematic .skp file
Your D5 log files
The downloadable screen recording you just attached in this post
Please upload these files to WeTransfer and send the download link to support@d5techs.com. Kindly tag me in the email and include the link to this forum post for reference. Thank you in advance for your cooperation.
@ela Hello, Do you have any news on your side ?
I asked a lighter version of the file but it does the same thing, black and neon screen. I think there is something wrong when he save the archicad 3D into Sketchup as everything i open on D5 just looks the same glitches.
