File will not open between 2.xx and 3.0

D5 Render Version: 3.0
Graphics Card: Nvidia Geforce 3080
**Driver Version:**591.44
Issue Description: File crashes on load - never loads gets 100 % and blackscreens - Launcher still in place but no D5a
Screenshots/Videos Description:
**Steps to Reproduce (optional):**I can send you the file.Loading from drs with launcher, but no D5
running Revit 24.3.0.13
20240912_1515(x64)
2024.3.0

Hello @robertpolkarchitect

  • Could you please provide more details?
    Did you open the file from D5 Launcher? When it loaded 100%, it turned black and exited, leaving only the Launcher.

  • Is this situation specific to a particular file? Did this file open and save correctly in previous D5 versions?

  • Please send this d5 scene file and log file to us for further investigation. Thank you.


    mailto: support@d5techs.com
    Kindly tag @ela in the subject and attach this post link to the email