File Loading issue (Stuck @20%)

Hi there!

During the latest installation of D5-Render ( I encountered the following error:
Xapofx1_5.dll not found.
I fixed the issue following the instruction reported in this discussion: (Xapofx1_5.dll not found) using 120082DirectX_Repair-V3_9.

However, when I try to open .drs and .skp files the loading is stuck at 20%.
Is there something I can do to fix it?

GPU: RTX 2070 (Drivers updated to the latest version)
CPU: Ryzen7
OS: Windows 10 Pro

Many thanks for the support.

Hi there,

May I have your log files and drs scene file?
Please kindly check out your inbox.

Thank you very much

Hi Jessie! The problem is solved. The first loading took up to 1 hour. But now the issue is not occurring anymore. If the problem would happen again I wish I will provide you with the files.
Thanks for your support.

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