File Crashes when opening file

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1

D5 Render Version:
2070 Super
537.42
Crashes during loading

**

  1. Start or open file
  2. Wait for loading to complete
  3. Crashes before 100% (Usually 30-40% or 60-70%)**

Error Log

[2023.10.10-14.19.59:521][255]LogWindows: Error: === Critical error: ===
[2023.10.10-14.19.59:521][255]LogWindows: Error: 
[2023.10.10-14.19.59:521][255]LogWindows: Error: Fatal error!
[2023.10.10-14.19.59:521][255]LogWindows: Error: 
[2023.10.10-14.19.59:521][255]LogWindows: Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000070
[2023.10.10-14.19.59:521][255]LogWindows: Error: 
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff736108300 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff735bc986e d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff735d6f204 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff735d6eb88 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff735d7b429 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff735c002f8 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff73840099c d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff7383ebfb0 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff738bbe26b d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff738bbf512 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff73632c35e d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff73632fbe4 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff738bc3de5 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff738bc4bc7 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff73880af23 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff7386ee1bc d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff735ea1492 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff73511f594 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff7351287ec d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff73512886a d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff735129c24 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:521][255]LogWindows: Error: [Callstack] 0x00007ff735132c64 d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:522][255]LogWindows: Error: [Callstack] 0x00007ff739ebdb6e d5_immerse.exe!UnknownFunction []
[2023.10.10-14.19.59:522][255]LogWindows: Error: [Callstack] 0x00007ffde1097614 KERNEL32.DLL!UnknownFunction []
[2023.10.10-14.19.59:522][255]LogWindows: Error: [Callstack] 0x00007ffde1b026b1 ntdll.dll!UnknownFunction []
[2023.10.10-14.19.59:522][255]LogWindows: Error: 
[2023.10.10-14.19.59:549][255]LogExit: Executing StaticShutdownAfterError
[2023.10.10-14.19.59:652][255]LogWindows: FPlatformMisc::RequestExit(1)
[2023.10.10-14.19.59:652][255]LogWindows: FPlatformMisc::RequestExitWithStatus(1, 3)
[2023.10.10-14.19.59:653][255]LogCore: Engine exit requested (reason: Win RequestExit)
[2023.10.10-14.19.59:667][255]Log file closed, 10/10/23 10:19:59
2

I don’t know of a direct solution but you can try these things:

Check NVidia for GPU driver updates.

Go into NVidia Control Panel and reset global settings to defaults.

Hope this helps.

1 Like
3

Hi mate, does the problem happen to a specific file? If possible, please compress the scene file then send it to support@d5techs.com. We will check the issue for you on D5 Help Center.

1 Like
4

Hi!

Thanks Sepigraph, tried the reset global and am on the latest gpu drivers. Still not working!

Oliver, I have compressed and will send the file with reference to this post, thanks!

5

The KERNEL32.dll callback indicates something graphically is not loading properly, thus causing the crash. Have you tried rolling your GPU drivers back to an older update? Perhaps something a few months older than the newest. It could be that the newer update just isn’t playing nice with your hardware with D5.

6

Thanks Sepigraph!

I will roll back to a few older drivers (1 year or older as well as 6 months ago)

Unfortunately it’s still the same with multiple different versions of D5 2.3.0/2.4.0/2.5.2

7

Is it only this one file? Or D5 in general? It’s possible something has corrupted within the work file alone.

8

This is for two different files but within the same project, but no other project has this in their files… so likely related to file handling!

9

Hi Olivier!

I have not heard back on this, did you guys get the scene file compressed?

Thanks!

10

Just me, but in interest of time I would just migrate assets into a new project. When files corrupt it is rare to repair and retrieve lost work.

11

Hi Da Team01, please check the email we sent to you on D5 Help Center, the scene file we sent you should be able to open.
The problem was caused by crashing issue, and we will try some fixes to it. Thanks in advance!

12

Thank you!

This has been resolved, it was mentioned that the autosave feature was used to resolve this?

I have informed users of best ways to store files. Thanks!

13

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