Hi, i need your help as fast as possible
My file get saved for last time before render in render queue.
now i open it and seem to be corrupted.
i really need it!!! how can i recover it ?? please?
Hello @demian，
It’s abnormal.
Please make sure the hard disk drive where this file saved have enough space.
May I have the scene file? the whole folder saved from D5, including drs, asset, model, etc.
My email is hao.wang@d5techs.com
We will try to help you recover files.
Thank you.
Hello thanks for your reply!! Finally i mix some files of an old file whith the new corrupted one and i fix it. I had to put textures again but all cameras and video position where fine. Thanks !!
1 Like
may i know how did you recovered the corrupted files? I encountered the same problem with my d5 file. Thank you!
Hello. Can you open the history version now?
If this does not help, then you can send us your scene file and logs. This post shows how to collect logs. D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
You can share a link here or send your files to our email. (support@d5techs.com, please describe the problem and attach the link of this post to your mail)