Hi, I apologize for the issue that you have encountered and I am here to help you. Have you tried reinstalling D5 Livesync and restarting your PC after? Please let me know if any of these helps inorder to assist you further. Thank you!
Hi if any of the 2 methods are unable to do anything. I do suggest reinstalling the plugin through this .rbz file Unique Download Link | WeTransfer
If you are unfamiliar as to how to install it you can refer to this link
How to install D5 Converter for SketchUp using .rbz - Workflow / SketchUp - D5 RENDER FORUM
Hope this helps. thank you.
nothing… i changed the edition from sketch up 2024 to 2023 and it works…
It’s great to hear you find a solution on your own! I apologize that my suggestions did not work out for you. If you ever need help again or want to share what worked for you, I’m happy to assist. Thanks for keeping me in the loop!