Everything is updated and i cant open D5

[christian.cruz]

I updated d5 recently to the 3.0.0 version I cant even load the software now. I even try doing it through rhino with the plug in, and it doesn’t work.

This image pops up every time I attempt to open D5 I even try to do the benchmark test and it tells me to update D5 past 2.11.0 which makes no sense when I have the newest version.

All my drivers are updated to the newest version so I have no idea why it says my GPU is at standard power considering I have a AMD Radeon RX 7900 XTX. If anyone can help me I’d like to use D5 for school but I cant even open the app. Not sure if this matters but I’m also using the D5 with the education license.

[ela]

Hi @christian.cruz

Thank you for the detailed explanation. I apologize for the inconvenience caused.

To rule out a known AMD driver compatibility issue, could you please try rolling back your GPU driver to a stable version?

You can find the full workaround steps and the recommended stable AMD driver download link here:

[Hot Issue] After updating to the AMD driver (25.10.1), D5 crashes or becomes unusable

Phenomenon: Certain AMD GPUs, experienced crashes with any scene file, including empty scenes, following the update to AMD driver version 25.10.1. Workaround: Turn off D5 Render, then remove the files from the two directories below. You can click to skip the ones that can’t be deleted. \AppData\Local\AMD\DxcCache \AppData\Local\AMD\DxCache Roll back the driver version Download link: whql-amd-software-adrenalin-edition-25.3.1-win10-win11-march-rdna.exe Note: Please ensure “AMD Dri…

After rolling back the driver, please restart your system and try launching D5 again.