Error at the lauch - D5 wont start

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Hi, i am a pro user, but since last week i cant access to the software, it says i need to update my windows version, but its alread updated to the last release.
Can u help me please? i need to finish my work very soon.
Thank u.

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2

are u there?

3

May I know which version of windows are you using?

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windows pro, build 19041.508

5

Hi there,

  1. Could you please send me the folder named “logs” in the installation directory of D5 Render? my email is minjia.huang@d5techs.com
  2. Have you reinstalled D5 Render?
  3. When did the issue arise the first time?
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