Error at the lauch - D5 wont start

Hi, i am a pro user, but since last week i cant access to the software, it says i need to update my windows version, but its alread updated to the last release.
Can u help me please? i need to finish my work very soon.
Thank u.


are u there?

May I know which version of windows are you using?

windows pro, build 19041.508

Hi there,

  1. Could you please send me the folder named “logs” in the installation directory of D5 Render? my email is
  2. Have you reinstalled D5 Render?
  3. When did the issue arise the first time?