Empty D5 file after reloading _ all work is gone

D5 2.0
RTX 3060TI
Lost file

I spent half of the day on setting up materials, landscape, environment, etc
The file became heavy but still operational. I did not forget to quick save every couple of steps.
I managed to make 1 render. After that the programme broke down.
Once reloaded everything disappeared.
I am very dissapointed. The scene is empty :frowning:
All set ups (scenses, lights, D5 assets and model) are gone.
I would appreciate if you could help me.
I attach the image I succeeded to render, blank screen, and welcome screen with recent project.
I might send you the project but need to be instructed.
Kind regards,

This happened to me today too :frowning:

Hello IZA,

Please compress the scene file folder(which contains the .drs file) and send it to ziyin.zhu@d5techs.com

We will check why this issue happened and try our best to recover the file.
It seems the issue is related to the programme broke down(crash)?
Please send us two folders that contain logs as well:

  1. A folder called logs, in the installation directory of D5 2.0
  2. A folder called Saved, in C:/Users/your account/AppData/local/d5_immerse

We are sorry for the inconvenience caused by this issue and will look into this asap.

Hello Monique60,

The same issue that files got broken after program crashing? If yes, you could send us the scene file and logs as well. Sorry for the inconvenience. :pensive: