Education License Expired After Update

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1

D5 Render Version: Latest Version

Graphics Card: (Your graphics card, if needed)

Driver Version: Latest

Issue Description:

Hello D5 Support,

I was previously using a D5 Education license with my university email (12s****@utas.edu.om).

After updating D5 Render, my account was changed to D5 Community Free Plan.

I am still an active student at the University of Technology and Applied Sciences (UTAS), Oman, and I am logged in with my university email.

I cannot find the “Get D5 for Education” or “Apply” button to renew my Education license.

Could you please help me reactivate my Education license or enable me to reapply?

I can provide my student ID or proof of enrollment if needed.

Thank you.

Screenshots/Videos Description:
I attached screenshots showing that my account is now Community Free Plan.

Steps to Reproduce (optional):

  1. Updated D5 Render.
  2. Logged in with my university account.
  3. My Education license changed to Community.
2

Hi @12s19313

D5’s educational license is only valid for 180 days; upon expiry, you need to reapply.